Relieve your medical reception staff from the constant flood of phone calls. CallPilot's AI phone answering service takes patient calls 24/7, answers administrative questions, qualifies emergencies, and books appointments directly in your practice system.
The phone in a Swiss medical practice rarely stands still — leading to significant stress for medical assistants (MPAs) and frustration for patients stuck on hold. CallPilot's AI phone answering service answers calls instantly with no wait times. It relieves your team by independently handling routine queries (e.g., opening hours, parking, or free slots), recording prescription requests, and booking appointments directly. Urgent medical emergencies are instantly routed to your staff.
Patients often want to book appointments in the evening or on weekends. Our AI is available 24/7, taking booking requests and entering them directly into your existing practice software (e.g., MediFox, OneDoc, or others).
By intercepting routine calls and prescription orders, your staff can focus entirely on caring for patients physically present in the clinic. This reduces stress and increases care quality.
Never miss a call — nights, weekends, and holidays included.
Direct calendar sync — bookings confirmed instantly.
Every conversation transcribed and saved to your dashboard.
All conversation data and leads sync directly to your CRM.
Perfect for Switzerland — seamless language switching.
Secure data storage on Swiss servers.
| Feature | CallPilot | Traditional Call Center |
|---|---|---|
| Hold Times | Instant answering of every call. No more hold times for patients. | Patients often wait minutes on hold or hear a busy signal. |
| Prescription Requests | Structured recording by the AI (name, DOB, medication) and delivered as text. | Blocks valuable assistant time on the phone. |
Ensure a stress-free practice environment and satisfied patients. Test CallPilot's AI phone answering service now without obligation.