AI FOR ACUPUNCTURE & TCM

AI Receptionist for Acupuncture & TCM —
Multilingual, 24/7, nDSG-compliant

Acupuncture sessions last 45–60 minutes — during this time, no phone calls are possible. CallPilot AI Assistant answers every call, books appointments, explains insurance services and communicates in German, French, English and Chinese.

CallPilot AI — AI phone assistant for Switzerland.

4 Languages
DE / FR / EN / ZH — for international patients
45–60 Min
Treatment duration = no phone calls possible
nDSG
compliant for sensitive health data

The Challenges

  • 45–60-minute acupuncture sessions: no phone calls possible during treatment
  • International patients in Switzerland often do not speak German — language barrier when booking appointments
  • Insurance questions (Helsana COMPLETA, Aquilana, which insurance covers acupuncture?) are frequently asked
  • TCM initial consultations last 60–90 minutes — new patients have many questions before booking
  • Needle treatments require absolute quiet — phone interruptions disturb the treatment atmosphere
  • Manually coordinating follow-up appointments (e.g. 5–10 acupuncture sessions) is time-consuming

The CallPilot AI Assistant Solution

  • AI answers calls during treatments — absolute quiet during sessions
  • Multilingual AI: German, French, English (and Chinese on request)
  • Insurance questions FAQ: which insurance covers acupuncture? Helsana COMPLETA, Aquilana etc.
  • Initial consultation booking with pre-questionnaire for efficient anamnesis
  • Automatically plan and confirm follow-up appointments
  • 24/7 availability for international patients in different time zones

What CallPilot AI Assistant Does for Your Practice

📞

Quiet Treatment, Active AI

During acupuncture sessions, absolute quiet prevails. CallPilot AI Assistant professionally answers all calls — without disturbing you.

🌍

Multilingual Communication

German, French, English — automatically detected. Ideal for international patients in Zurich, Geneva, Basel and other multilingual regions.

Automatically Answer Insurance Questions

Which insurance covers acupuncture? Helsana COMPLETA, Aquilana, Sympany — CallPilot explains insurance services correctly and up-to-date.

📋

Initial Consultation Booking with Pre-Information

New patients receive automatic pre-information for TCM anamnesis and can book the initial consultation directly.

🔄

Acupuncture Series Coordination

Automatically plan, confirm and remind 5–10 acupuncture sessions. No manual coordination required.

🛡️

nDSG-Compliant Data Protection

Health data is particularly worthy of protection. CallPilot processes all data in accordance with nDSG and Swiss data storage.

How CallPilot AI Assistant Works for Your Practice

01

AI Check (30 Min)

We analyse your practice: languages, insurance approval, most frequent patient questions, treatment series.

02

Configuration

CallPilot AI Assistant is configured multilingually: services, insurance information, initial consultation process, follow-up appointment logic.

03

Integration

Connection to your calendar. No new software — CallPilot complements your existing processes.

04

Go-Live in 48h

Your multilingual AI receptionist is active. Absolute quiet during sessions — no calls missed.

CALLPILOT IN ACTION

How your patients experience CallPilot.

No call goes unanswered — even when you are with a patient.

CallPilot
Call answeredInstantly · no waiting
24/7 erreichbar
"Many of my patients speak English or French. CallPilot communicates in all languages — and I am no longer disturbed during treatment. Perfect for my TCM practice."
Dr. med. Li W.
TCM & Acupuncture · Geneva

Frequently Asked Questions

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